Updated Articles

  1. DocPrint

  2. Publishing Documents to the Portal

    Customers that also subscribe to ftwPortal Pro can choose to deliver documents/forms using the "Publish" option at the top of the Batch Menu.  You can also select plans from your list to that you want to publish. Select your plans, then click ...
  3. 2025 Instructions for Form 5500

    2025 Form 5500 Instructions Annual Return/Report of Employee Benefit Plan View Official Instructions | Quick Reference Chart | Business Codes | Characteristics Code General Instructions EFAST2 Pr...
  4. 2024 Instructions for Form 5500

    2024 Form 5500 Instructions Annual Return/Report of Employee Benefit Plan View Official Instructions | Quick Reference Chart | Business Codes | Characteristics Code General Instructions EFAST2 Processing S...
  5. Signing a 5500 Filing

    Overview: There are two methods to sign a completed 5500; you may either sign locally or via the portal. Portal.  To sign via the portal, the filing's preparer sets up a signer(s) to use the ftwilliam.com portal (under  Work with Signers/Port...
  6. Amending a Filing Originally Filed through ftwilliam.com

    To amend a filing, you will need to select "Amend Filing" next to the "Details" link on the "Acceptance Status" line. Once you have clicked on "Amend Filing," a screen to confirm your selection will appear with the following warning: Confirm ...
  7. How to Create and Submit an 8955-SSA Batch

    After the 8955 data has been entered,  the data verified and edit checks have been run, the filing may be added to  a batch. Access the Batch Screen: From within the 8955-SSA window of the 5500 module,  click on the Batches/Fulfi...
  8. Global Email Settings

  9. What SMTP Server Error Messages Mean

    When configuring email settings using the Specify a Server selection, you may occasionally encounter error messages when attempting to send an email. These messages typically indicate a configuration, connection, or security-related issue and can ...
  10. Downloading Plan Information

    Document Module  Depending on your needs, you may either print generated documents or save plan information through available reports. Please review the following resources for instructions: Printing Documents Reports - Document Provis...