When using specify a server, you may see one of the following error messages when attempting to send an email.
Error connecting or logging into the SMTP server.
This error message indicates that there was likely an error connecting to your SMTP server. Double check your SMTP server address and port, as well as the specified username password that you are using.
Error logging into server.
This error message indicates that an error occurred while attempting to authenticate with the SMTP server. Double check the username and password in the SMTP settings.
Blank FROM address.
The address in the From field is blank. Make sure that you fill in the “From” address in the email settings. Emails sent with a blank from address may not be properly delivered.
Invalid FROM/TO/CC/BCC address.
The SMTP server indicated that the email address specified as the FROM/TO/CC/BCC email address was invalid. Ensure that the address specified in that field is a valid email address.
Error messages mentioning the body or envelope.
Error messages mentioning the body or envelope may be due to content errors found by the SMTP server. Double check your SMTP settings and email text.
In addition to the above-mentioned error messages, you may also see messages like the following from the SMTP server.
Unable to relay
If you are using relay on the SMTP server to send emails, ensure that our server's IP address (Primary - 198.147.32.158 Secondary - 198.147.34.158) are in your list of allowed relay clients. If applicable, you may also need to check your server's spam service.
