Popular Articles

  1. 5.1. Transactions/Statements

    All batches, whether added manually, from allocations, or via upload, will go to the “Pending Batches” area. From there you can edit them, delete them or post them; only when posted does the information feed to participant statements and financial r...
  2. 5.3. Loans

    Detailed instructions for tracking loans using the ftwilliam.com compliance software are in the  User Guide    or the loan module user guide. ...
  3. 4.3. Loan Repayments

    You can create and post loan repayment batches using the loan module for the conversion loan the same way that you would for new loans. ...
  4. How Do I View the 5500 / SAR / AFN for My Plan?

    If this is your first time viewing the document, you may view the document by clicking the appropriate 'Print and Review' link in your ToDo list. Otherwise, continue following the instructions below. If you have access to more than one plan, you...
  5. How Do I Sign the 5500?

    You can sign the 5500 by either clicking the 'Print and Sign' item in your ToDo list for the plan you wish to sign. Or by clicking the 'E-Sign 5500' link / button on the left side of the page. If you have more than one plan, you may need to sele...
  6. How Do I Upload the Annual Questionnaire?

    To upload the Annual Questionnaire, you can either select the option from your ToDo list. Or by selecting your plan and clicking the 'Upload Annual Questionnaire' link / button on the left side of the page. Click the 'Browse...' button to sel...
  7. How to Set Required Questions on the Annual Questionnaire

    The Online Annual Questionnaire can be set to have certain questions marked as required. To mark fields as required, check the ‘Req’ checkbox next to the applicable question on the Online Annual Questionnaire edit form. This requirement can be set...
  8. How to Push the Census from Upload to Final

    Once the (Upload) census is populated and approved, the “Make Final” link will become active. Note: The link will not be active if the (Upload) census has not been approved or if the (Final) census already appears in the Active Documents box. ...
  9. How to Add or Edit an Online Annual Questionnaire for Non-Compliance Module Users

    If you subscribe to ftwPortal Pro, but not the Compliance Software, you are able to go to the Admin Menu > Portal Settings to click on 'Default Online Annual Questionnaire' to edit the global default Online Annual Questionnaire. This default will ...
  10. How to Send Documents to the Portal That Were Prepared in ftwilliam.com

    If you subscribe to both the Documents and Portal modules you may use the "Publish to Portal" option found on the "Print Plan Documents " screen to post files to the Portal. To begin, select the Plan Documents module and indicate the items yo...