Popular Articles

  1. How Do I See Who Signed a Document?

    After a document has been signed, it will be added to the document list for that plan. See  How Do I View a Document?  for instructions on how to find the document. After selecting the document, click the 'Signing Information' button to see a list...
  2. How Do I Download the Census Worksheet?

    If you have access to more than one plan, you must first select the plan from the plan dropdown at the top or the plan boxes listed on the left side of the page. Click the 'Download Census Worksheet' link / button on the left side to download th...
  3. How Do I Mark a Task as Complete?

    Tasks which require you to submit form information, complete an e-filing, or upload data such as the Online Questionnaire or Census may require you to mark a task as complete. Tasks such as reading a message from your plan administrator, or download...
  4. Push to 1099

    If you will be preparing your Form 1099s in the ftwilliam.com software, you have the option to push all of the data that you collected in DTS directly into the Form 1099 Software. In order to do the push, please note the following: Your distributi...
  5. How to Set Maximum Reminder Days for Notifications

    The Notification Tab in Global Email Settings now includes an option to set a maximum number of days for reminder emails about Portal Messaging, Documents, and 5500 tasks. During the Reminder Period: Emails are sent to users with tas...
  6. 2024 5500 Module Form Instructions

  7. How to Provide Portal Users Access to Complete the Census within the Portal

    Portal User permissions for the Compliance module may be accessed from within the Compliance module as shown below or from the Edit Portal User screen under the Compliance tab within the Portal Module.  From within the Compliance Module under the...
  8. Portal Branding Video

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  9. How to Publish a Document to the Portal for E-Signature That Does Not Originate in the FTW Software

    Similarly, to publishing an item to the portal from within the document’s module, you are also able to publish items that do not originate within the ftwilliam.com software to the portal for your clients to view or e-sign. In these instances, nav...
  10. What SMTP Server Error Messages Mean

    When using specify a server, you may see one of the following error messages when attempting to send an email. Error connecting or logging into the SMTP server. This error message indicates that there was likely an error connecting to your SMT...