Updated Articles

  1. What SMTP Server Error Messages Mean

    When configuring email settings using the Specify a Server selection, you may occasionally encounter error messages when attempting to send an email. These messages typically indicate a configuration, connection, or security-related issue and can ...
  2. Downloading Plan Information

    Document Module  Depending on your needs, you may either print generated documents or save plan information through available reports. Please review the following resources for instructions: Printing Documents Reports - Document Provis...
  3. 1099 Module FAQs and Supplementals

  4. IRS FIRE System Retirement and Transition to IRIS FAQ

    IRS FIRE System Retirement and Transition to IRIS The IRS is retiring the Filing Information Returns Electronically (FIRE) system and transitioning all filers to the Information Returns Intake System (IRIS). This article explains what is chan...
  5. Uploading Data to 8955 - SSA - Single Plan

    This guide explains how to upload both Page 1 and Page 2 (Participant) data for Form 8955‑SSA within the 5500 Module. Each section walks through the available upload options and what to expect along the way.  NOTE:   The Generic XML File Upl...
  6. 2025 Instructions for Schedule H

    2025 Instructions for Schedule H (Form 5500) Financial Information View General Instructions | View Official Instructions Table of Contents General Instructions Who Must File Spec...
  7. MEP/PEP Document Tool

  8. Adding the Master and Adopting Employer Plan(s)

    Make sure that all Master Plan and Adopting Employer plans have been added to your account. To add these plans, follow the same steps used to add any other plan to the system. You can add your companies and plans using the standard Add Company an...
  9. 2025 Form 5330 Instructions

    Instructions for Form 5330 Return of Excise Taxes Related to Employee Benefit Plans (Rev. December 2025) View Official IRS Instructions Table of Contents General Instructions Future Developments...
  10. How to Upload Portal Users in Bulk

    The Portal User Upload feature allows you to create new or update existing Portal users as well as assign users to plans for Documents, 5500, or Compliance module access. This article provides a simplified approach to the upload process ...