Updated Articles

  1. How Do I Change My Challenge Questions?

    To change your password, go to the Profile page by clicking the down arrow next to the username button and clicking 'Profile' in the popup menu. Next, select or enter your challenge questions and enter your responses in the 'Select Challenge Que...
  2. How Do I Change My Password?

    To change your password, go to the Profile page by clicking the down arrow next to the username button and clicking 'Profile' in the popup menu. Next, enter a new password in the 'Set Password' box and click the 'Save Changes' button in that box...
  3. How Do I Reset My Password?

    If you have logged in once before and have forgotten your password, you can reset your password by clicking the 'Forgot Password' link at the bottom of the login form. You will then be prompted to enter your account info and answer the security que...
  4. How Do I Log into the Portal?

    You will need your username and password to log in. This must be provided to you by your plan administrator. If you check Save Password, your password will be stored in your browser for the next time you log in. The browser will not store this pas...
  5. How Do I Access the Portal?

    There are three ways to access the portal. You receive an invitation via email with a link to the portal website, which may contain your Username and password. You gain access to the portal via a preparer's website, or Go to  https://www.ftwilliam...
  6. Q8: What Foreign Country Codes are Available?

    If you have a foreign address, the following are acceptable country codes: CODE COUNTRY AF Afghanistan AX Aland Islands AL Albania DZ Algeria AS American Samoa AD Andorra AO Angola AI Anguilla AQ Antarcti...
  7. Q7: How do users create corrections for State E-File?

    If at least the State E-File status has been updated to "Submitted", then the user can proceed with State corrections by clicking on the 1095 hyperlink that appears under the  Batch Options  box for  Corrections . Next, the user can select as many E...
  8. Q6c: The user navigated to an Employer (Company) that needed corrections on several of the 1095s, but the user is only able to edit some of them. How does the user edit all applicable forms?

    Only those 1094s/1095s which were selected through the batch grid interface (see  Q6 ) will be editable. Navigate back to the batch to select the 1094/1095, as applicable.
  9. Q6b: Can I add or delete employees from a correction batch?

    No, you may not delete any employees from a correction batch. If you need to list an employee under a different company, simply add them to the correct company and do not correct them in the old company. You also may not add any employees to a corr...
  10. Q6a: Are users able to make corrections to a .csv file to upload Employer/Employee corrections?

    No, the .csv uploader for ACA is disabled for corrections; please make any corrections manually through the batch grid interface or by navigating to the Employer (Company) within the batch being corrected.