Popular Articles

  1. How Do I Change My Password?

    To change your password, go to the Profile  page by clicking the down arrow next to the username button and clicking  Profile  in the popup menu. Next, enter a new password in the Set Password box and click the Save Changes button in that bo...
  2. 3.3. Add Historical Data – Other Imports/Exports/Reports

    For the first year that the plan is using the ftwilliam.com Compliance Module, the system assumes that prior year data, such as ownership, family attribution, hours and compensation, were the same as the current year. You may need to add additional ...
  3. 5.4. Participant Transactions

    This screen allows you to select a single participant and view all transactions associated with that participant, either pending transactions, posted transactions, or all.
  4. Part 1: Loan Module Set-up

    All of the first links shown are from the Plan Compliance Menu, the homepage for the compliance software, at the top right of the home screen. Prior to working in the loan module, you should set-up loan distribution hierarchies for sources and inve...
  5. 2.2. Print Paperwork and Post Transactions

    Click the 'Print Loan Documents and Post Transactions' link to see the following options: Print loan paperwork - there's an amortization schedule available in Microsoft Word or Excel and a promissory note available in Word; or you can produce the ...
  6. 4.2. Adding Loan Balances

    In the Transaction Menu, on the Beginning Balances batch, add the amounts noted in the Loan Fund by source as beginning balances.
  7. How Do I View a Message I Received?

    If the message you are looking for is one you have not viewed yet, it will show up in your 'Unread Messages' list on the right side of your home page. If the message has not been viewed yet and your plan administrator has added it to your ToDo l...
  8. How to Add or Edit an Online Annual Questionnaire for Non-Compliance Module Users

    If you subscribe to ftwPortal Pro, but not the Compliance Software, you are able to go to the Admin Menu > Portal Settings to click on 'Default Online Annual Questionnaire' to edit the global default Online Annual Questionnaire. This default will ...
  9. How to Brand the Portal with Our Company's Logo

    To set up Portal Branding, you have to be the Master Admin User or a Designated Admin.  If you have these designations, you can access the Portal Branding via the Wolters Kluwer Logo>Administrative Tasks>Portal / Workflow> Portal Branding: Po...
  10. Setting Up Global Email Settings for Divisions

    To set up Global Emails Settings by Division, you have to be the Master Admin User or a Designated Admin. If you have these designations,  the Global Email Settings may be accessed by selecting the Wolters Kluwer Logo, selecting Administrative Tas...