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  1. 2.1. Sources & Investment Accounts

    Select the asset custodian and enter the financial data import ID code, if applicable. Click the “Work with Sources/Inv Accounts” link. Make sure all the sources in the plan are displayed; if there are some missing, click the “Add Default Sourc...
  2. 2.3. Eligibility, Contribution, Vesting and Distribution

    Review plan specifications and make sure they are in line with the plan document Q.S. Tip: If you use ftwilliam.com plan documents most fields will be populated and you will need only to review and make minor modifications; otherwise code p...
  3. QS Part 4: Compliance Menu – Tasks

    Q.S. Tip: The Tasks screen lists the tasks in the order they should be done. Expand a section to set parameters for that task; you can “run” a task by clicking the icon next to “Run:”. The icon reflects the status of the task – the yellow triang...
  4. 5.3. Loans

    Detailed instructions for tracking loans using the ftwilliam.com compliance software are in the  User Guide    or the loan module user guide. ...
  5. How Do I Change My Challenge Questions?

    To change your password, go to the Profile page by clicking the down arrow next to the username button and clicking 'Profile' in the popup menu. Next, select or enter your challenge questions and enter your responses in the 'Select Challenge Que...
  6. How Do I Check the Status of the 5500?

    Once the 5500 has been filed, you may see the status of the filing. If you have access to more than one plan, you must first select the plan from the plan dropdown at the top or the plan boxes listed on the left side of the page. Next, click the...
  7. How to Set Maximum Reminder Days for Notifications

    The Notification Tab in Global Email Settings now includes an option to set a maximum number of days for reminder emails about Portal Messaging, Documents, and 5500 tasks. During the Reminder Period: Emails are sent to users with tas...
  8. Defining Who Receive Reminder Emails

    If you have Notification emails enabled for the 5500, Documents, Messaging and/or Compliance modules, then Portal User Reminder emails are sent to the specific portal user(s) every X number of days for each enabled module regarding the overdue ite...
  9. Defining Who Will Receive Follow-Up Emails

    Follow-Up reminders are sent to assigned Admins or confirmation email addresses at X number of days after the reminder email was sent to the portal user. Note : If the numbers for the portal user reminders and follow-up reminders add up to a ...
  10. How to Delete Folder Names Associated with Portal Communications

    To delete document folders, you must be the Master Admin User or a Designated Admin. With these designations you may access the folder options through the following paths: 1. From the Global/Plan dashboard select the Module Options button in the up...