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  1. Edit Company

    From the "Home" screen, select a Company or Plan to access the "Edit Company" screen, purchased modules, or the "Edit Plan" screen.  First-time users will need to add a Company and Plan before proceeding. The available plan types depend on the sub...
  2. Home

    After log-in, users will be taken to the "Home" page where users can: View a list of all company and plans associated with the account Add Company Add Plan Search for a Company and/or Plan Access various Batch services Access ftwPortal Pro ...
  3. Logging In

    You will need the company code, username and password you received when you signed up for the ftwilliam.com system. General ftwilliam.com website features available after log-in: Wolters Kluwer Drop-Down Logo. It provides the following optio...
  4. How to Batch Import Payer Taxpayer Identification Numbers (TINs)

    For a large number of Payers, Payer TINs and related data can be uploaded in batch mode. Companies and plans must already be set up in the system before proceeding. NOTE: New users without plans set up can send a list of client EINs to suppo...
  5. Census Batch Dashboard Navigation

    Note: A subscription to both the Compliance Software and Portal is needed to use the batch features. The Census Batch Dashboard is located on the Global Dashboard of the Portal Module. The following features are available from the select ...
  6. How to Roll Forward Compliance Users

    Rolling Forward Users for an Individual Plan Select the Portal Module of the desired plan. Click the Menu icon (three vertical dots) on the right-hand side of the screen. Choose 'Bring Forward Compliance Portal Users' from the menu. ...
  7. How to Upload Portal Users in Bulk

    Portal Users may be added or updated in bulk  through the 'Upload Portal Users' interface. The Upload Portal User interface is accessible from the Global or Plan level Dashboards through the tricolon menu option on the Portal Users Tab.  ...
  8. How to Alter a Portal User's Username

    A  User with permission to Edit the Portal module can update a portal username from the Edit Portal User screen. Navigate to the Portal Users Tab in the Portal module. Click the menu icon (three dots) next to the user whose username ne...
  9. Frequently Asked Questions

  10. How to Delete Folder Names Associated with Portal Communications

    To delete document folders, you must be the Master Admin User or a Designated Admin. With these designations you may access the folder options through the following paths: 1. From the Global/Plan dashboard select the Module Options button in the up...