New Articles

  1. Accessing and Reviewing the Download History Report

    The Download History Report is a way to track what the portal users have downloaded in the portal. It contains dates the admin uploaded documents for the portal user to download; dates the portal user downloaded the documents; which admin uploaded...
  2. How To Edit Document Classifications

    Document Classifications allows portal user permissions to access documents based on their classification; if a portal user has access to a document classification, they will be able to view all documents with that classification. To Edit Documen...
  3. How to Add Contact Types with ftwPortal Pro

    To Edit/Add Contact Types, you do have to be the Master Admin User or a Designated Admin. The “Edit Contact Type” window may be accessed two different ways. 1. Select the Wolters Kluwer Logo>Administrative Tasks>Portal/Workflow>Edit Contact types...
  4. How to Add Module Permissions to Portal Users

    After a Portal User has been assigned to a plan module permissions are enabled.  Standard Users with permissions to 'Edit'  the Portal module may update Module permissions from the “Edit Portal User” screen. Note : If portal user were uploaded...
  5. Permissions, Contact Types, and Document Classifications

  6. How to Edit or Clone Default Email Templates and Reminders

    To access default language for a particular email, click on 'Edit' in the 'Select an Email to Edit' box for the message type you want to view. Note : You should select the appropriate tab for the software type you are working on (5500s, Complianc...
  7. What SMTP Server Error Messages Mean

    When using specify a server, you may see one of the following error messages when attempting to send an email. Error connecting or logging into the SMTP server. This error message indicates that there was likely an error connecting to your SMT...
  8. How to Test the Global Email Settings for 'Preparer's Email Program'

    It is recommended that you test your settings before you begin sending invitations to the portal. To test the 5500 Module settings, you would go to the “Global Email Settings” screen and click on “Edit” to the right of either “Invite Signers” or “...
  9. How to Test the Global Email Settings for 'Specify a Server'

    It is recommended that you test your settings before sending invitations to the portal. To test the 5500 Module settings, navigate to the “Global Email Settings” screen and click on “Edit” to the right of either 'Signer Email' or 'Portal Email'. ...
  10. How to Access the Census Batch Dashboard

    The Census Batch Dashboard may be accessed from multiple locations within the software: Select the Wolters Kluwer Logo > Batches > Census Worksheet.  Navigate to the Portal Global Dashboard and select the 'Census Batches' tab. (Wolters Kluwer...