Popular Articles

  1. How Do I Change My Name, Email or Demographics?

    To change your password, go to the Profile page by clicking the down arrow next to the username button and clicking 'Profile' in the popup menu. Next, click the 'Request Change' button in the 'Demographic Information' box. Edit your demograph...
  2. How Do I View the 5500 / SAR / AFN for My Plan?

    If this is your first time viewing the document, you may view the document by clicking the appropriate 'Print and Review' link in your ToDo list. Otherwise, continue following the instructions below. If you have access to more than one plan, you...
  3. 1099 Corrections

  4. Saving Copies of Sent or Received Messages and Communications

    If you would like to download copies of your communications including Direct Messages you may do so by navigating to Global or Plan level dashboard (keep in mind Direct Messages are only located on the Global Dashboard, you are able to download any ...
  5. Q4a: What do the E-File error icons actually mean?

    The following chart can be referenced as a guide on what each E-File error icon means. Icon Meaning Actions Needed ✔ Completed with errors Received timely by the IRS, but may need to be corrected, depending on the errors received x ...
  6. 4.6. Top Heavy Test

    Q.S. Tip: Transactions must be posted to perform the Top Heavy Test, therefore, complete Step 5 then return to Step 4.6. To determine if the plan will be top heavy for the next plan year, run the Top Heavy Test. Expand  the Top Heavy Test s...
  7. QS Part 8: Census Grids

  8. 3.2. Defaulting a Loan (Deemed Distribution).

    Click the 'Global Loans Report' link. Select the loan from the 'Active Loans' drop down box and click the 'Select' button. Click the 'Default Loan' link. You'll see a screen where you can adjust the default date, which populates with a date based on...
  9. 3.5. Loan Reports

    Click the 'Global Loans Report' link; you have options here to print a list of all loans as of the date you select, or to print the annual loan report.
  10. Assigning Portal Users to a Plan

    Users can be assigned to a plan in three ways: From the Global Dashboard From the Plan-Level Dashboard During the Portal User Upload Process   Global Dashboard Wolters Kluwer Logo > ftwPortalPro > Global Dashboard ...